WE ARE RECRUITING EXPERIENCED COLLECTIONS OFFICERS At Milton Graham (formerly Dun Bradstreet), we are focused on bringing data + analytics to life. Were growing - fast. Our ambition is huge. Were about exploring new opportunities in order to deliver meaningful solutions for our customers. To help facilitate this growth, we are looking for experienced and reliable Collections Officers to join our Milton Graham Collections team. About the role Working in a call centre environment, your role will include making inbound and outbound calls to individuals and businesses to successfully recover outstanding debts on behalf of our clients. The objective of this role is to maximize collections through high levels of productivity, excellent negotiation skills and strong collection techniques. What you™ll need to succeed To be successful in this role you will need to be a target driven individual with the ability to think on your feet and adapt in a fast paced environment. You will also need Previous collections experience is essential Minimum 5 year working footprint in Australia is required High customer service skills Ability to negotiate and influence Excellent written and verbal communication skills Ability to build rapport and manage positive relationships over the phone What you will get in return Uncapped commissions “ your earning potential is endless Team incentives “ reward and recognition program Fantastic location, close to public transport and CBD Leadership and pathway training programs “ we want to promote from within Can accommodate flexible working hours Career progression opportunities Fun and Engaging team culture “ you can never have too much fun at work At illion we embrace the change in the world around us. And we succeed by helping others succeed. That is who we are and what you can expect were all about. So if you are too, we invite you to join our team. It is an opportunity like no other you will ever experience To apply, please click œApply Now button and we will be in touch shortly. To be considered for this position, you must be an AustralianNZ Citizen or have a Permanent Residency visa.
St Kilda Rd, Melbourne VIC, Australia
TRUGANINA Bidfood is Australia™s leading foodservice distributor with a network of branches across the country. An opportunity exists for an adaptable team player to join our TelesalesCustomer Service team in Truganina. The successful candidate will need to demonstrate Excellent computer skills A full understanding of customer service delivery Strong organisational skills, punctuality, and an excellent work ethic Flexibility to work in a fast paced environment Ability to accurately take and enter information with attention to detail Exceptional and confident phone manner Exceptional written and verbal communication skills The ability to prioritise tasks Sales experience and an understanding of the foodservice or an allied industry would be an advantage. If you believe you are the person to join our team, confidential applications and your current resume should be forwarded to Steven Walls “ Bidfood Truganina PO Box 4226, Hoppers Crossing, VIC 3029 Applications close Thursday 25th October 2018 Please note on short listed candidates will be contacted
Tarneit VIC 3029, Australia
The Department of Justice and Regulation is seeking motivated, customer focused officers with good written and verbal communication skills and knowledge of the interpretation and application of statutory rules to fill a range of Freedom of Information (FOI) positions. About us The Information Integrity and Access (IIA) unit provides essential corporate services to support the governance, management and delivery of information to the department, its Ministers and stakeholders, including services relating to Freedom of Information (FOI). The departments FOI Requests team manages requests for documents on behalf of business units, with applicants typically including Members of Parliament, journalists, prisoners and members of the public. The FOI unit offers a dynamic, flexible and a supportive work environment. About the role As the FOI Team Leader, you will support the FOI Manager (Requests) in the effective management of the FOI requests team as part of the FOI leadership group. You will provide leadership and support for your FOI team in responding to FOI requests and will be responsible for ensuring that the team provides consistent and high quality FOI decisions and for ensuring FOI requests are completed within the statutory timeframe. About you To be successful in this role, you will have specialist knowledge and extensive experience in the interpretation and application of the Freedom of Information Act 1982 experience leading and supporting staff proven ability in monitoring performance and problem solving to ensure compliance with statutory obligations in accordance with the objectives and spirit of the Freedom of Information Act 1982 strong stakeholder engagement and communication skills ability to assess and improve business processes. For more details regarding this position please see the attached position description. How to apply Please click the Apply button on this advertisement. Applications should include a resume and covering letter demonstrating your skills and experience for the role. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats. Additional Opportunities The FOI team is currently seeking the following additional positions. The roles advertised include officers new to the FOI team as well as experienced FOI officers. 3 x VPSG3 - FOI Officer (Requests) 1 x VPSG4 - FOI Officer (Requests) 1 x VPSG4 - FOI Adviser (Operations) For information on the VPSG3 and VPSG4 positions please see separate job advertisements.
Melbourne VIC 3000, Australia
Owned by amaysim, Click Energy is Australias fastest growing gas and electricity retailer. We offer an agile, friendly and supportive culture along with the opportunities that occur within a growing, ambitious organisation. We are looking for a customer focussed Collections Officer who is keen to work in a positive and focussed Collections team and has excellent communication skills. About the role You will be a member of a small team working closely with our front and back of house teams on complex and challenging customer accounts including business accounts, raising service orders for disconnection, making outbound calls and liaising with our debt collection agencies. The Collections Officer takes escalated calls and works with our customers to resolve the situation using options within the credit delegation. You are a team player with a positive attitude and strong belief in our values of Teamwork, Integrity and Excellence. What will your day will look like? Management of deemed contract (occupier accounts) related disconnections and follow up. Daily reviews of all accounts that are identified for disconnection and ensuring compliance with the Retail Energy Code before the next action is taken. Raising service orders for disconnection of supply using the appropriate action type. Management of disconnected accounts and liaising with Billing for account closure next action Liaising with follow up with the Energy distributor, as required, to ensure disconnection is completed. Making outbound calls to customers, where appropriate, to resolve the account before raising disconnections. Handling calls from customers, negotiating an appropriate resolution including payments before raising a re-energisation. Referral and recall of accounts to Debt Collection agencies Contribute to the achievement of team and organisational objectives. Supporting the contact centre by taking overflow or escalated calls, as the case may be, and assisting with claims for wrongful disconnections and other customer complaints. About you Experience in a contact centre preferably in collectionscredit management. Excellent verbal and written communication skills. Demonstrated customer service skills. High level of attention to detail. Good listening skills and empathy Good time management and organisation skills. Numerate with a high degree of accuracy orientation. Prior experience in the energy sector is not essential but will be a bonus Whats On Offer This is a full-time opportunity in our brand new, CBD offices. Our business is growing rapidly, therefore if you want to join a dynamic, fun and driven organisation who offers career enhancement and development opportunities, then submit your application today. Please include a COVER LETTER and RESUME for consideration. Agency applications will not be accepted at this time and only shortlisted candidates will be contacted.
Melbourne VIC 3000, Australia
What is the Role? Feros Central is Feros Cares national contact centre and is responsible for client acquisition, client experience and retention. It holds operational responsibility for ongoing service delivery management in terms of client requests and Feros staffsubcontractor rostering. The key purpose of this role is to develop and deliver on Feros Centrals Strategic and Operational plan with the goal of making Feros Care the provider delivering the best client experience in Australia. You will lead a team of managers running day to day operations across Sales, Customer Experience and Rostering. Some of your key responsibilities will include Developing strategies to meet client demandexpectation and deliver sustainable contact centre practices within budget Managing workforce planning practices for the contact centre to ensure correct resourcing levels Completing reporting and data analysis on key scorecard objectives, project outcomes and trends Ensuring the Quality Assurance program is adhered to, monitored and reported on Assisting the Sales, Advisory and Support team to deliver sales excellence with a solid pipeline of opportunities for business growth Engaging stakeholders to successfully deliver outcomes for Feros Central through participation on all major organisational projects that impact the team Who are we looking for? Our ideal candidate will be a fantastic communicator with the ability to build and foster robust relationships with internal and external stakeholders. You will be highly organised, with the ability to effectively prioritise your workload and manage conflicting priorities. To be successful you will have 3 - 5 years leadership experience in Contact Centres or Support Centres with a strong understanding of the front and back office operation in this environment Sound understanding of resource management in a contact centre environment Demonstrated experience in workforce planning and leadership, with the ability to create and motivate a positive team environment True understanding of the omni experience Strong resource management skills with a high level understanding of business viability needs Great problem solving, situational analysis and resolution seeking skills Demonstrated strong resilience and change management skills Excellent communication, facilitation, presentation and negotiation skills at all levels within the organisation Sound computer skills with proficiency in MS Office programs including Outlook, Word and Excel Who are we? Feros Care are a multi-award winning not-for-profit organisation offering a range of aged, disability and community care services. What we care most about is helping people live bolder lives. Better connected. More active. More fulfilling. Apply Now If you would love to become part of our Feros Central Team click the Apply button above to submit your resume and a covering letter detailing how you meet the above criteria. We encourage people with disability, lived experience of disability, Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds to apply for this job. When successful, you will be required to undertake a criminal records check in accordance with legislation and have the right to work in Australia. To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Bron Dodd on 0417 337 150 (brondoddferoscare.com.au) or Andrea Yanez on 0429 152 819 (andreayanezferoscare.com.au) quoting Ref No. 833047.
Bilinga QLD 4225, Australia
Dynamic business with a strong change agenda Collaborative, diverse, high-energy team environment Access to flexible working arrangements The Organisation As part of City West Water™s new Customer First strategy we have created a number of exciting opportunities to set us up for the future. We are looking for exceptional people to be part of this journey. Based in Melbourne™s CBD fringe, City West Water provides world-class drinking water and sewerage services to over 1 million customers and 40,000 businesses in Melbourne™s CBD and the growing western suburbs. We are proud to serve the city that has been awarded world™s most liveable time and time again, and are working hard to support our customers through the challenges of population growth and a changing climate. We are creating an organisation that is as vibrant and diverse as the community we serve, as we recognise that our people are our greatest asset. The Opportunity This hands on leadership role drives the team to resolve customer queries and transactions and supports the provision of efficient and effective services to City West Water customers with a goal of first call resolution to save customers time. The Customer Service Team Leader is an integral role in managing the day-to-day operations of the customer service function with an omni channel delivery model. The role exists to coach and develop a high performing team of skilled Customer Service staff, who receive queries from City West Water customers and the general public. The Team Leader will create and maintain a work environment and culture that engenders trust, constructive behaviours and delivers high quality outcomes. This critical position is the first line of supervision for the customer facing consultants. As the point of escalation, the Team Leader will manage, monitor and evaluate the quality of the customer service that is being provided and coach the team as necessary to ensure that the team is accessible and easy to deal with. In order to become a œleading utility in customer excellence, this position is key improving City West Water™s customer service standards through the team of consultants who action various lines of customer communication and administrative tasks. The position leads a team to ensure the delivery of exceptional customer service respond to enquiries and complaints and escalate complex cases and, or issues for further investigation to the Customer Care or Service Delivery teams as required Promptly and accurately process customer data and billing activities. What you™ll bring to the role Team leadership experience in a commercial, industrial, public or private enterprise in a contact centre or customer focused environment with complex issues, programs and customerstakeholders which the delivery of customer service is a key driver of success Ability to remain focused, composed, and optimistic in difficult situations and bounces back from failures or disappointments Experience implementing quality assurance programs and process improvements in a service environment Working knowledge of the customer contract, legislation, policies and procedures The ability to manage conflicting KPI™s (GOS, Complaints, Transactional tasks). What we offer in return An attractive and competitive remuneration package Flexible working arrangements, including Work Life Balance and leave options A focus on wellbeing (including health insurance, flu vaccinations, skin checks) Access to an Employee Assistance Program Salary Continuance and Life Insurance Commuter Club-discounted Myki A centrally located office in vibrant Footscray, just 10 minute drive, or two train stops, from Melbourne™s CBD. We have an inclusive working environment with employees from a variety of backgrounds. We acknowledge that diversity at City West Water increases the effectiveness of teams and our capacity for innovation. We welcome applications from Aboriginal and Torres Strait Islander people, workers of all ages, people with disabilities, people who identify as LGBTIQ and those from culturally and linguistically diverse backgrounds. If you have any support or access requirements, we encourage you to advise us at the time of the application so we can assist you through the recruitment process. For a position description or to find out more about careers at City West Water and the opportunities we offer, please visit our careers page. You can watch our careers video to find out why City West Water is a great place to work. Although applications for this role close at 11.59pm on 26 October 2018, you are encouraged to apply earlier as shortlisting will commence during the application process. Applicants must be eligible to work in Australia and have a satisfactory police check. We exist for our customers and to benefit our community.
Melbourne VIC 3000, Australia
Dynamic business with a strong change agenda Collaborative, diverse, high-energy team environment Access to flexible working arrangements The Organisation As part of City West Water™s new Customer First strategy we have created a number of exciting opportunities to set us up for the future. We are looking for exceptional people to be part of this journey. Based in Melbourne™s CBD fringe, City West Water provides world-class drinking water and sewerage services to over 1 million customers and 40,000 businesses in Melbourne™s CBD and the growing western suburbs. We are proud to serve the city that has been awarded world™s most liveable time and time again, and are working hard to support our customers through the challenges of population growth and a changing climate. We are creating an organisation that is as vibrant and diverse as the community we serve, as we recognise that our people are our greatest asset. The Opportunity The purpose of this role is to lead and coordinate all product and initiative owners of City West Water™s Customer First Strategy together with the overall management of the Customer First program office. This position exists to provide leadership in the development of the Customer First Strategy™s Annual Action Plan and ensures that each of the five focus areas and their respective initiatives are successfully delivered. This position is responsible for the development, delivery and implementation of customer experience programs and initiatives (people, process, systems) in line with City West Water™s Customer First Strategy. Working collaboratively, this role will prioritize, budget, plan and develop systems and digital customer service initiatives for delivery that will ultimately drive improvement in customer experience. What you™ll bring to the role Proven experience in customer experience design (people, process, systems) and identification of ongoing improvements Strong experience identifying customer requirements according to designs, conducting change impact assessments and leading change initiatives and customer improvement programs Experience with digital transformation through the digitization of customer services, including design, development and delivery of customer systems, tools and applications Ability to manage and deliver programs and projects on time, on budget, to the expected quality, and working with agile methodology practices Demonstrated ability to roll out change effectively by placing people at the centre and embedding new practices Strong commercial acumen with the ability to translate opportunities into benefits within the scope of our risk framework Capacity to continuously improve our processes and services to build customer and stakeholder relationships Demonstrated ability to innovate and unlock value for our customers Strong influencing and leadership skills to engage all external and internal customers and stakeholders. What we offer in return An attractive and competitive remuneration package Flexible working arrangements, including Work Life Balance and leave options A focus on wellbeing (including health insurance, flu vaccinations, skin checks) Access to an Employee Assistance Program Salary Continuance and Life Insurance Commuter Club-discounted Myki A centrally located office in vibrant Footscray, just 10 minute drive, or two train stops, from Melbourne™s CBD. We have an inclusive working environment with employees from a variety of backgrounds. We acknowledge that diversity at City West Water increases the effectiveness of teams and our capacity for innovation. We welcome applications from Aboriginal and Torres Strait Islander people, workers of all ages, people with disabilities, people who identify as LGBTIQ and those from culturally and linguistically diverse backgrounds. If you have any support or access requirements, we encourage you to advise us at the time of the application so we can assist you through the recruitment process. For a position description or to find out more about careers at City West Water and the opportunities we offer, please visit our careers page. You can watch our careers video to find out why City West Water is a great place to work. Although applications for this role close at 11.59pm on 2 November 2018, you are encouraged to apply earlier as shortlisting will commence during the application process. Applicants must be eligible to work in Australia and have a satisfactory police check. We exist for our customers and to benefit our community.
Melbourne VIC 3000, Australia
Change and Project Leads (Release Specialist) Full Time “ Ongoing “ Multiple Roles State Wide SNSW Grade - 6 Applications are invited for an exciting opportunity to fill multiple roles for Change and Project Leads (Release Specialist) located in the following Regions “ Sydney North (Metro and Central Coast) Sydney Central (Metro) Sydney West (Metro) Sydney South (Sydney Metro and Illawarra) Regional North (North Coast, New England and North West NSW) Hunter and Central West (Hunter, Central West, and Orana Far West) Regional South (South East and Tablelands, Riverina Murray) About Service NSW At Service NSW we are a customer focused organisation, passionate about delivering a great customer experience, every day in every way. Our culture is defined by shared values and behaviours that support the achievement of our Vision and Mission. Our success is based on living our shared values every day when we work with our customers and with each other. Your Remuneration SNSW Grade 6 - The package includes the base salary range of (81,355 - 86,567), plus employers contribution to superannuation and annual leave loading. Opportunity The Change and Project Leads (Release Specialist) is responsible for supporting service centres to adapt to change, by acting as a single point of contact, advocating best practice ensuring consistency and clarity about new agencies, transactions and procedures. Key Accountabilities Bridging relationships between centres and key stakeholders. Be the single point of contact within a region for the new transactionprocess after implementation. Assisting with project implementation to provide input on impact of change in the service centres. Assist with testing of new processes to reduce impact to business Build business confidence by communicating the rollout process. Reporting on progress on change e.g. success, opportunities for improvement, errors Support team members by being a positive role model and educating them to embrace change and adapt quicker to change. Comply with privacy requirements and legislative obligations ensuring confidentiality, privacy and integrity of information is not compromised. Contribute to the development of new ideas, including the identification of opportunities to improve learning in service centres. Assist with communicating the desire outcomes of the changes being introduced and influence team behaviours in accepting those changes. Systematically collect feedback and prepare reports on the impact of business change to the network. Educate, train and raise awareness on transaction processing to reduce error rates within centres. Identify areas of opportunities to improve the new transaction or process being implemented Develop and maintain partnerships with staff and managers across Service NSW to provide a high level of coaching and training support in Service Centres. Essential Requirements Demonstrated sound oral and written communication skills Ability to work with the business and HR to support the delivery of programs and to influence teams Demonstrated problem solving skills “ knowing how to use resources Please note that employment at Service NSW is subject to a satisfactory Criminal Records Check. Learn more Please click here to review the Role Description Applications Close Friday 2nd November 11.59pm When applying you need to Provide a covering letter and resume (Resume not exceeding 5 pages) that details your experience and how you meet the capabilities of the role. Want to know more? For a confidential discussion about this role please contact Simon Hambrook via email on Simon.Hambrookservice.nsw.gov.au For more information about the Service NSW recruitment process, please contact Bryan Kreltszheim at Bryan.Kreltszheimservice.nsw.gov.au Additional information Part of the assessment process includes additional online capability testing, skills testing or work samples in accordance with the Government Sector Employment Act 2013. A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 12 months. Employment to Service NSW is subject to a satisfactory national criminal record check. Service NSW is passionate about building a culture that values and supports diversity and inclusion. Service NSW encourages applications from people with disability, Aboriginal and Torres Strait Islanders, LGBTQI and people from culturally and linguistically diverse backgrounds. If you are a person with disability and need adjustment in the recruitment process, please contact the Recruitment team via email on recruitmentservice.nsw.gov.au.
Sydney NSW 2060, Australia
Dynamic business with a strong change agenda Collaborative, diverse, high-energy team environment Access to flexible working arrangements The Organisation As part of City West Water™s new Customer First strategy we have created a number of exciting opportunities to set us up for the future. We are looking for exceptional people to be part of this journey. Based in Melbourne™s CBD fringe, City West Water provides world-class drinking water and sewerage services to over 1 million customers and 40,000 businesses in Melbourne™s CBD and the growing western suburbs. We are proud to serve the city that has been awarded world™s most liveable time and time again, and are working hard to support our customers through the challenges of population growth and a changing climate. We are creating an organisation that is as vibrant and diverse as the community we serve, as we recognise that our people are our greatest asset. The Opportunity The Customer Experience Team Leader role sits within City West Water™s the Customer First Program Office, a newly created team for which we are recruiting for. The purpose of this role is to design and manage digital Customer First strategies and lead the delivery of the digital customer roadmap to achieve customer and business outcomes. The Customer Experience Team Leader is a highly experienced digital customer expert that matches customer-led research with business capability and strategic priorities to deliver digital adoption and a best-practice omni-channel experience for customers. Partnering with the Customer First Program Manager, this role will grow and evolve the strategy for customer - digital experience. Digital customer channelsservices include, but are not limited to online and mobile, mobile apps, customer portals and data services. This position is instrumental in ensuring the successful delivery of the Customer First Strategy and driving improvements to customer reputation, customer satisfaction, employee engagement and reducing cost to serve. This pivotal position is the internal champion of customer experience. The role brings the customer experience perspective to City West Water™s end of end internal processes. Working cross-functionally, the role leads the human design of customer interactions and City West Water™s products. What you™ll bring to the role Detailed understanding of and a passion for digital experience Demonstrated experience in customer experience design (people, process, systems) and identification of ongoing improvements Experience with digital transformation through the digitisation of customer services, including design, development and delivery of customer systems, tools and applications Capacity to continuously improve our processes and services to build customer and stakeholder relationships. Demonstrated ability to innovate and unlock value for our customers Proven judgment working in a customer focused environment with complex issues, programs and customerstakeholders Strong influencing and leadership skills to engage all external and internal customers and stakeholders Expert in how digital channels work and the role they play in the omni-channel customer experience. What we offer in return An attractive and competitive remuneration package Flexible working arrangements, including Work Life Balance and leave options A focus on wellbeing (including health insurance, flu vaccinations, skin checks) Access to an Employee Assistance Program Salary Continuance and Life Insurance Commuter Club-discounted Myki A centrally located office in vibrant Footscray, just 10 minute drive, or two train stops, from Melbourne™s CBD. We have an inclusive working environment with employees from a variety of backgrounds. We acknowledge that diversity at City West Water increases the effectiveness of teams and our capacity for innovation. We welcome applications from Aboriginal and Torres Strait Islander people, workers of all ages, people with disabilities, people who identify as LGBTIQ and those from culturally and linguistically diverse backgrounds. If you have any support or access requirements, we encourage you to advise us at the time of the application so we can assist you through the recruitment process. For a position description or to find out more about careers at City West Water and the opportunities we offer, please visit our careers page. You can watch our careers video to find out why City West Water is a great place to work. Although applications for this role close at 11.59pm on 2 November 2018, you are encouraged to apply earlier as shortlisting will commence during the application process. Applicants must be eligible to work in Australia and have a satisfactory police check. We exist for our customers and to benefit our community.
Melbourne VIC 3000, Australia
Probe Group is Australias fastest growing and most respected privately owned customer management and business services provider. Established in 1979, and recently having acquired Salmat Contact Solutions, we now have over 3000 staff worldwide and are enjoying a period of sustained growth. As a result we are recruiting NOW for passionate and reliable Call Centre Collections Agent who enjoy working in a fast-paced environment are team players, have high learning agility and a drive for success. Key details youd want to know Location Caulfield North Contract - Casual Monday to Friday 8am to 8pm Rotating roster No Public Holidays 1 week paid full time training Successful applicants will be required to complete Police Check The Role Chasing outstanding payments via telephone, with a first call resolution mindset Managing outbound and inbound calls from customers and related parties Handling customer queries in an efficient and effective manner Skip tracing to locate and contact customers Ensuring debts are paid on time About you Excellent verbal and written skills Negotiation and dispute resolution An exemplary telephone manner Superior customer service skills A commitment to quality service Culture Benefits Ongoing coaching and support Growing Organization - Multiple career progression opportunities Fast paced, innovative rewarding environment How to Apply If you think this sounds like a great opportunity to work for the PROBE family then click apply now To apply online, please click on the appropriate link below.
North Rd, Melbourne VIC, Australia
Are You A Motoring Enthusiast? If you are, then youve probably already heard about Shannons. Maybe you insure your special vehicle with us, seen us at a car club event, concourse, vehicle auction or motor show. You may have also noticed the people who work at Shannons are passionate about their jobs. And why wouldnt they be? They get to live and breathe motoring every day Shannons is the market leader and insurer of choice for motoring enthusiasts across Australia. We are currently experiencing strong growth and are seeking more motoring enthusiasts like you.
Brisbane QLD 4101, Australia
Integrated Technology Services (ITS) is part of the Linfox Armaguard Group Pty Ltd, Australias largest and most sophisticated currency management business. We are a leading provider of integrated and innovative payments related technology solutions in banking, retail and hospitality, primarily by delivering the latest technology in ATMs. We are proud to consistently deliver high quality hardware, software, monitoring and maintenance solutions to our customers and therefore have a leading service offering in the cash payments industry. ITS has a state of the art call centre based at Frenchs Forest supporting our team of field technicians and customers across the country. We are a service organisation and ensuring our customer™s technology is operating at maximum availability is our core business. We are looking for an experienced call centre manager who understands the services environment and SLA management. The ideal candidate will possess the following Significant experience managing a service orientated call centre Excellent communication skills with a focus on driving results Demonstrated ability to 1) link training programs to business needs, 2) drive cross training and 3) successful management of job rotation roles within an organisation Proven ability to manage relationships at all business levels Ability to provide inspiring leadership to motivate team members Ability to remain calm and rational under pressure in a fast paced and changing work environment Workforce planning and providing growth opportunities for team members Performance management experience Exceptional problem solving abilities Well provide you with a range of benefits, including ongoing training, career development and a professional and friendly team environment. Successful applicants will be required to undergo a pre-employment criminal history check, credit check and drug and alcohol test. ITS, part of the Linfox Armaguard Group Pty Ltd is an equal opportunity employer.
Frenchs Forest NSW 2086, Australia
Casual Positions Available BrightSky Australia Team Newington Office Onsite Parking Available About The Role A challenging plus rewarding opportunity exists to join our friendly and professional Customer Care Team. Reporting to the Customer Care Team Leader, you will be responsible for responding promptly to inbound calls, processing orders and enquiries accurately, interact with customers to handle the end to end order workflow process efficiently, with a friendly, empathetic and professional approach. About You BrightSky is expanding and currently seeking enthusiastic, professional, highly competent and self-motivated candidates committed to providing customer service excellence you will be an inquisitive problem solver and a strong team player and willing to work anytime between 7am -7pm weekdays. Successful candidates will possess the following Essential Criteria A solid background in customer service Proven track record of working in a similar role High attention to detail Ability to manage time and conflicting priorities Proactive and creative solution seeker Strong communication and interpersonal skills Positive attitude with self-motivation and well developed organisation skills Able to work autonomously, as well as within a team Sound computer skills Desirable Criteria Understanding of people with a disabilityhealth concerns ERP experience Proficient with MS Office IFS experience About Us ParaQuad NSW is a not-for-profit organisation with over a 54 year history of being a key service provider for people with spinal cord injuries and other physical disabilities and assists those we care for to live independently in the community. We are a unique charity and believe our strategic plan and business model enables us to operate as a not for loss organisation allowing us to provide the best possible services and products to our customers. The benefits of working for us include Family friendly flexible workplaces Excellent career and learning opportunities Up to 15,899 of your income tax-free Additional tax benefits available (up to 2650 mealentertainment benefit plus Novated Leasing, plus a number of available tax benefits each FBT year) Conveniently located workplaces with good public transport (bus) access Off-street parking Your Application To apply for this opportunity please send a cover letter addressing the requirements of this role, your resume and a completed application form to recruitmentparaquad.org.au Enquiries Anita Campbell, National Customer Operations Manager E anita.campbellbrightsky.com.au To view the Position Description for this role, please go to www.paraquad.org.au and click on careers ParaQuad is an EEO Employer. People from culturally and linguistically diverse backgrounds are encouraged to apply. Successful applicants will be subject to a pre-employment health assessment and criminal record check
Wentworth Point NSW, Australia
About Horizon Power Horizon Power is a commercially-focused, State Government owned energy utility that provides quality, safe and reliable electricity to more than 100,000 residents and 10,000 businesses in regional towns and remote communities across Western Australia. Our purpose is Energy for Life and our vision is to create customer choice by being the world™s best microgrid company. At Horizon Power, we go beyond efficiency to provide sustainable energy solutions in an increasingly renewable energy landscape. Our strategy is to deliver our customers more choice and more affordable electricity in an increasingly renewable energy landscape. About the role Reporting to the Retail Services Manager the Senior Customer Service Officer is tasked with providing outstanding customer service to all internal and external customers along with senior Horizon Power and Government stakeholders. Working closely within the Retail Services Team, the Senior Customer Service Officer will also manage a Customer Service officer and temporarycontract product sales teams. Responsibilities will include but are not limited to Management of incoming work queues for HighWide loads, Hardship Utilities Grants Scheme and Complaints Manage Customer Service Officer(s) including coaching, development and feedback Developing and managing campaigns to drive adoption of existing products and services Manage short term product sales teams, including setting targets, coaching and training Investigation and completion of customer complaints to comply with SLA timeframes and code requirements Liaising with the Energy Industry Ombudsman with a view to resolving escalated customer complaints The analysis and review of complaint trends, identifying process improvements to reduce complaint numbers To be the Subject Matter Expert for assigned retail customer service processes including Ombudsman complaint management, High and Wide Loads and Hardship Utilities Grants scheme and any other required processes to meet regulatory requirements Provide support to the Customer Process Manager to complete regulatory and corporate reporting Daily review of unbilled reporting to ensure compliance is met Provide assistance, co-ordination and completion of campaign management projects Identification and collaboration on improvement ideas, with a focus on improvement of customer satisfaction Providing assistance and guidance to Computershare, Depots and other stakeholders to ensure efficient and excellent customer service delivery. Liaise with Regional offices in order to provide updates on process and systems advice on escalated customer issues Act in the Retail Services Manager™s role as required About the person To be successful in this role you will have A minimum of 5 years in a customer service position A minimum of 5 years electricity industry experience in a customer services function Demonstrated capability and attitude to take active ownership of customers™ issues, complaints and queries and ensure turn around in a timely and efficient manner Demonstrated desire to continually improve systems and processes to improve customer outcomes Strong customer focus with the ability to establish good working relationships with others. Adaptable and flexible to assist with other functions within the Customer Services Group Demonstrated ability to train, manage, mentor and support others in a customer service role Good Knowledge of the Western Australian Electricity Industry Regulatory environment Experience in dealing with Government departments You will also share our core values of safety, integrity, team and customer which guide our decisions and behaviours and drive a high performance culture aligned to our strategy. Next steps If this sounds like an exciting opportunity that aligns with your experience and career goals, click on the Apply button below. Applications close 6 pm on 26 October 2018. We reserve the right to withdraw this advert prior to the closing date. Direct applicants only - we will not be accepting agency referred applications. Horizon Power is committed to building a diverse, inclusive and flexible workforce and strongly encourages applications from Aboriginal and Torres Strait Islander people.
6102 Bentley Ln, Kensington, MD 20895, USA
The Company Australian Receivables Limited (ARL) are a leading national provider in the receivable management industry, providing services designed to meet the needs of customers with government, commercial and consumer receivables service requirements. ARL operates across the Asia Pacific region and have staff located in Australia, New Zealand, and the Philippines. ARL employees enjoy the opportunity to grow, develop and build long term careers in an industry which supports a diverse range of clients. The Role We are seeking Collections Consultant to join our Federal Government portfolio who can demonstrate outstanding customer service. Candidates must be able to work Monday to Friday between the hours of 8.00AM to 8.00PM, and alternate Saturdays between 900AM to 300PM, and any additional hours or shift if required. Successful applicants will be provided with training and on going support. You will be rewarded with a competitive salary plus a chance to achieve a monthly bonus. Skills Experience Customer service experience in contact centre environments Experience in debt collection or related industry Keeps the customer at the forefront and knows how to deliver exceptional service and build strong relationships Has the confidence to ask difficult questions to get the job done Is innovative and loves to challenge the status quo Has a high level of problem solving and negotiation skills Enjoys collaborating to get things done Has excellent judgment, thinks things through and makes great calls for the customer Experience within government portfolios (desirable, but not mandatory) Solid understanding of the Privacy Act Competition and Consumer Act, and ASICACCC Guidelines for debt collection (desirable, but not mandatory) Duties Include Working as a part of a team on behalf of the client Building rapport with consumers to negotiate payment Monitoring arrangements and finalising accounts Working within an inboundoutbound contact centre environment Assessing customer hardship claims Meeting individual and team targets Benefits Competitive bonus incentive scheme Opportunity to gain experience within an emerging financial services power house A non-bureaucratic environment where your suggestions for operational efficiencies are welcomed An experienced, driven and accessible management team at your finger tips An extensive full week (paid) of induction training with our Learning Development Team. Working alongside a strong and experienced team of debt collection professionals CBD based with close access to public transport, restaurants and cafes Exciting, competitive, and fun-filled environment To Apply If you are interested, APPLY NOW by sending a resume and cover letter Please take note that only shortlisted candidates will be contacted.
Melbourne VIC 3000, Australia
Meeting market demand for a new way of delivering outsourced Corporate Real Estate services, Broadspectrum Property integrates core property and facilities management services alongside specialist space management, engineering, project and asset management services. Leveraging the pedigree and expertise of the Broadspectrum Group with over 20,000 professional people located across Australia and more than 80,000 globally, Broadspectrum Property delivers a truly seamless corporate real estate solution. About the role We currently have an excellent opportunity available for a National Concierge Team Leader who will be responsible for managing the interstate corporate concierge team of 6 staff for a government contract across a Full time, Monday-Friday office hours on a temporary 6 month casual contract with the view to go permanent. Responsibilities To provide a central point of communication for ASIC concierge services Management of Concierge staff nationally ( 5 staff 3 Sydney 2 Melbourne ) Reviewing daily run sheets, management of meeting rooms for sites in which BRSP so not have an onsite presence. Ability to oversee varying workloads - identifying and managing peaks and troughs and Provide additional support for the Sydney staff during peak times as a Concierge to the building service reception, greeting visitors, organizing parking, administrating online meeting room bookings and other ad-hoc duties. Skills Experience required Experience in a concierge management position 3-5 years™ + experience in a similar role preferably managing a small team Ability to communicate well with contractors and other stakeholders. ASIC clearance or current police check is highly regarded but not essential Benefits This is a great opportunity to work in a high performing team and be part of the long term success of a new and exciting contract. Please apply now.
NSW 2000, Sydney NSW 2000, Australia
Contribute to sales growth through proactive customer contact Positive team environment Full time role based in Edwardstown We are seeking an experienced customer service professional to support existing customers through outbound campaigns and exceptional service The Company Norbar Australia and NZ, a Snap-on owned company, is a Global Original Equipment Manufacturer and is a world leader of torque control equipment. Globally we have offices in UK, USA, India, China, Singapore, New Zealand and Australia. It is our organisational purpose to be the best torque tool company in the world. Respected, profitable and a great place to work. Locally, Norbar Australia and NZ is a small to medium sized company with Offices located in Adelaide, Perth, Brisbane, Mackay and Auckland. It is Norbar Australia™s contributing purpose to continuously improve the torque and tension control outcomes of our customers. The Position Reporting to the Key Accounts Regional Manager, you will proactively contact existing customers to increase sales, ensure customer requirements are being met and obtain feedback on ways we can improve our business. Your responsibilities will include Promoting customer retention and satisfaction by identifying customer needs and problem solving appropriate solutions Conducting outbound customer campaigns, including service reminders and follow up Conducting distributor campaigns After sales follow up to ensure customer satisfaction and create opportunities for further product sales Assisting sales team with new sales campaigns Sales administration including producing quotes and processing sales orders, accurately and within agreed timeframes Providing back up to administration staff in all other locations Answering general customer enquiries from new and existing customers The Person To succeed in the role, you will have experience in a similar role in a customer services or call centre environment, and you will thrive on providing the highest level of customer service. Our ideal candidate will Be a natural at talking to and building rapport with customers, through both outbound and inbound calls Demonstrate resilience and professionalism in handling customer challenges Work collaboratively in a team environment and enjoy supporting others Work calmly and efficiently under pressure and be able to multi task and prioritise to meet deadlines Good computer literacy with Microsoft Office and the ability to learn other systems quickly Qualifications in administration or customer services (advantageous) A general positive outlook on life and work is essential If you would like to be part of a team that prides itself on exceptional products and service, and truly values its employees, please apply now by providing your cover letter and resume. If you wish to learn more about our company, please visit www.norbaraustralia.com.au
Adelaide SA 5039, Australia
The Role The primary focus of the¯Customer Experience Support team is responding to customer inquiries about the purchase of new vehicles in a timely and accurate manner. The Customer Experience Support team will focus on Vehicle Configurations and will be working with existing Reservation holders to convert their reservation in to a production order.¯ The Customer Experience Support is responsible for these customer service activities in order to deliver top quality customer service and customer satisfaction. Responsibilities Respond to all reservation and new ownership inquiries from multiple contact channels in a timely and accurate manner. Work with existing Reservation holders to convert their reservation in to a production order in order to achieve expected build, shipment and delivery objectives. Conduct business dealings in a way that creates a superior prospect experience that represents the Tesla brand values.¯¯ Utilize a consistent contact process to follow-up, nurture, and close leads generated by marketing campaigns. Achieve company aims for vehicle order levels. Maximize and leverage phone time, including pre-call planning, and adhere to activity metrics. Keep up with industry trends and best practices, including utilization of new technology and web resources. Work with the technical departments to understand current vehicle and production talking points. Utilize, update and maintain the integrity of information in Teslas CRM system. Provide suggestions for website improvements. Escalate matters that require senior management concurrence in a timely manner to line management. Work on the continuous improvement of processes and procedures related with the purchase of a Tesla. Requirements Strong team-player. Excellent Communication and relationship management skills, both oral and written. Bachelors Degree preferred. In lieu of a degree, relevant experience in a customer-facing environment. Ability to prioritize effectively and handle shifting priorities. Attention to quality and detail. Valid drivers license.
NSW 2000, Sydney NSW 2000, Australia
About Us Baycorp are recognised as market leaders in the recoveries field with successful teams across Australia, New Zealand and the Philippines. Our recent partnership with US based Encore Capital Group will strengthen our brand and open the door to further opportunities. About the Role You will be working with a successful team and supportive leaders who will guide you to achieve your goals. The role will see you use an open communication style to engage with customers on a deeper level and to assist them in resolving their issues around outstanding debt. No-one likes to talk about owing money so it is imperative that you display empathy and treat our customers with respect. As a Resolutions Specialist, you will be working in a contact centre environment and measured to KPIs that revolve around your activity and results. This role will ideally suit someone who has worked in a contact centre Whats In It For You ? Uncapped monthly incentives Full training + ongoing development Career promotion opportunities Monthly performance and service awards celebrations Employee of the Year trip (all expenses paid overseas holiday) Job security (we have been doing this for 60 years) Free Flu Vaccines An opportunity to make a real difference The Fine Print Location - Parramatta CBD (2 min walk to the Station and Westfields) Hours - 8.30am to 5.00pm Monday to Friday Pay Cycle - Fortnightly Start - Monday 12 November 2018
Parramatta, Parramatta NSW 2150, Australia
Do you have a flair for customer service? Looking for a challenging and rewarding role where you can contribute to a positive social impact? Then look no further. Were currently seeking a Contact Centre Manager to lead our Hurstville based customer service team through an exciting change journey, focused on improving our customers experience. Benefits and Culture Attractive remuneration package including salary packaging Inclusive culture where you will be a part of enriching and transforming lives Be a part of an exciting contact centre transformation Youll be working at a place where everyone is welcome - at MTC we believe that a productive and fulfilling workplace depends on having a diverse range of experiences, perspectives, ethnicities and genders. About the role Leading a newly formed customer care and admin team, you will build, drive and deliver a culture of engagement, trust and collaboration for our internal and external customers. Reporting to the Head of Customer Quality you will Provide leadership, coaching and mentoring to inspire your team to embrace change and deliver key outcomes. Ensure the Customer Care Support team deliver high quality service to all MTC Customers Ensure targets for call waiting times, call handling times, customer documentation and customer record management are met Identify and implement initiatives to drive increased customer satisfaction levels Continually monitor work processes and practices to ensure efficiency and effectiveness About you Experience in Customer Service Leadership in a customercontact centre Demonstrated experience in managing and leading within a dynamic and changing environment Excellent skills in utilising call centre technology to enhance performance and support team development Project management, problem solving and analytical skills to identify and respond to key issues and develop innovative and creative solutions Knowledge of the education and training, community or employment services will be highly regarded. Genuinely aligned to the organisations values and mission. Who we are MTC is a social enterprise that gives people the inspiration, capability and opportunity to create a fulfilling life. We deliver high impact employment, training and youth programs that help more than 20,000 people every year gain skills for employment and entrepreneurship, build self-worth, and enable possibilities for transformative change. How to apply We are reviewing and interviewing candidates as applications are received, so we encourage you to apply as soon as possible. Please accompany your resume with a cover letter that outlines your suitability for the role. MTC Australia takes all reasonable measures to protect the safety and wellbeing of children and other vulnerable communities. As part of our employment screening process you will be required to undergo a National Police Clearance and a Working with Children Check. At MTC you can become the impact you imagine in your community.
Hurstville NSW 2220, Australia